Terms of Service

Last updated: March 19, 2026

These Terms of Service ("Terms") govern your use of Clinical Encounter Notes ("the Service"), a clinical documentation tool operated by Ylunga Consulting. By creating an account or using the Service, you agree to these Terms.

1. Description of Service

Clinical Encounter Notes is a web-based tool that uses AI (via Anthropic's Claude API) to assist clinicians and Community Support Workers in generating clinical session notes from recorded transcripts. The Service provides note drafts in standard clinical formats (SIRP, SOAP, DAP, BIRP, GIRP, Progress, and Case notes).

2. Eligibility

The Service is intended for use by licensed or practicing clinicians, therapists, counselors, and Community Support Workers. By using the Service, you represent that you are a qualified professional or are working under the supervision of one.

3. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You must provide accurate registration information.
• You are responsible for all activity under your account.
• You must notify us immediately of any unauthorized access to your account.

4. Acceptable Use

You agree to:

• Use the Service only for legitimate clinical documentation purposes.
• Review and verify all AI-generated notes before including them in official records.
• Minimize the amount of Protected Health Information (PHI) entered into the system — use titles and last names only where possible.
• Comply with all applicable laws, regulations, and professional standards, including any healthcare privacy requirements in your jurisdiction.
• Not use the Service to generate fraudulent, misleading, or fabricated clinical records.

5. AI-Generated Content Disclaimer

All notes generated by the Service are drafts intended as a documentation aid only. The AI may produce inaccurate, incomplete, or inappropriate content. You, as the clinician or worker, bear full responsibility for reviewing, editing, and approving any note before it becomes part of an official record. We accept no liability for clinical decisions made based on AI-generated content.

6. Subscription Plans & Payment

• Free Trial: Limited sessions per month at no cost.
• Solo & Professional plans: Paid monthly or yearly via credit card (Stripe), Zelle, or PayPal.
• Payments via Zelle and PayPal require manual confirmation and admin approval.
• Subscriptions renew automatically for credit card payments. You may cancel at any time.
• Refunds are handled on a case-by-case basis — contact us for assistance.

7. Data & Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and processing of data as described therein, including the transmission of session transcripts to Anthropic's Claude API for note generation.

8. Intellectual Property

You retain ownership of all clinical notes and transcripts you create using the Service. The Service, its design, branding, and underlying code remain the property of Ylunga Consulting.

9. Limitation of Liability

The Service is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, Ylunga Consulting shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to clinical outcomes, data loss, or service interruptions.

10. Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in misuse, or fail to maintain an active subscription. You may delete your account at any time by contacting us.

11. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the new Terms. We will notify registered users of material changes via email.

12. Contact

For questions about these Terms, please visit our contact page.